Overview
Scraping Geek is committed to delivering high-quality data that matches the agreed project scope. This refund policy outlines the conditions under which refunds, credits, or revisions may be issued.
Pre-Project Cancellation
If you cancel a project before work has begun, you are entitled to a full refund of any upfront payment. Cancellation requests must be submitted via email to support@scrapinggeek.com.
Cancellation After Work Begins
If you cancel a project after extraction work has started:
- We will assess the work completed to date and provide a partial delivery if possible
- Refunds for work already completed are not available, as resources have been allocated and extraction infrastructure has been built
- Any unearned portion of the payment (based on the percentage of work remaining) may be refunded or credited toward a future project at our discretion
Scope Changes
If you request significant changes to the project scope after approval:
- Minor adjustments to data fields or filters are accommodated at no additional cost
- Substantial scope changes (new websites, doubled volume, additional data types) will be re-quoted as a new or amended project
- You are not obligated to proceed with scope changes — the original scope remains the deliverable
Revisions
Every project includes one round of revisions at no additional cost. Revisions cover:
- Data formatting adjustments
- Filtering corrections
- Re-extraction of records that didn't match the agreed specification
- Deduplication or cleanup issues
Additional revision rounds beyond the first may be subject to a revision fee, quoted before the work is performed.
Refund Conditions
A full or partial refund may be issued if:
- We are unable to extract the requested data due to technical limitations that were not identified during the scoping phase
- The delivered dataset significantly deviates from the agreed project specification and cannot be corrected through the included revision round
- The project is cancelled before any extraction work has begun
Refunds are not available for:
- Change of mind after data has been delivered according to the agreed scope
- Third-party website changes that occur after extraction but before the revision window closes
- Data that matches the agreed specification but does not meet unstated expectations
Recurring Projects
For recurring extraction projects (weekly, monthly, or custom schedule):
- You may cancel future deliveries with 7 days' notice before the next scheduled extraction
- Refunds for deliveries already completed are not available
- Any prepaid credits for future deliveries will be refunded in full
How to Request a Refund
To request a refund, contact us at support@scrapinggeek.com with your project reference number and a description of the issue. We aim to respond to all refund requests within 2 business days.
Contact
For questions about this policy, please contact us or email support@scrapinggeek.com.
Last updated: May 2026. See also: Terms of Service · Privacy Policy · Compliance